Customer portal
Improve the customer journey by optimizing the way your subscribers interact with your products and services.
15 articles
- How can subscribers manage their subscriptions?Learn how your subscribers can manage, update, or cancel their subscriptions using Subi's customer portals.
- Limit how many times a customer can skip an orderCap customer-initiated skips per month, per year, or per contract lifetime.
- Choose which customer portal your subscription emails link toSee both customer portals side by side, copy or preview the Subi portal link, and pick which one your subscription emails open.
- Translate your customer portal into your store's languagesTurn on portal translation, auto-translate every language you sell in, and fine-tune any wording before your customers see it.
- What is the Customer Account Extension (Embedded Portal)?Subi's embedded portal is a fully branded subscription portal inside Shopify's customer account area.
- What is the Subi Hosted Portal and how does it work?Learn how the Subi Hosted Portal lets your customers manage their subscriptions without theme code changes.
- How can I customize and translate the Subi Customer Portals?Learn how to customize branding, permissions, translations, Smart Cancel Flows, and styling for both Subi portals.
- Manage Customer Portal Permissions in SubiHow to limit subscribers to pause, skip, or cancel their subscription from the customer portal
- Customer Portal Passwordless LoginHow you customer can login to their customer portal to manage their subscriptions?
- Add Manage Subscriptions Block to Thank You PageAdd Subi’s Manage subscriptions block to your Shopify Thank You page so customers can instantly manage their subscriptions.
- What is your subscriber's experience?Step-by-step walkthrough of how customers purchase, receive, and manage subscription products on your Shopify store.
- Cancellation Flow & Management Tools – Subi Help CenterSet up cancellation reasons and custom messages to reduce churn when subscribers attempt to cancel.
- Managing Checkout Experience for SubscriptionsConfigure subscription checkout settings including delivery frequency, shipping methods, and cancellation policies for customers.