Your customers manage their subscriptions in the customer portal — pausing, skipping, updating payment, and more. If you sell in more than one language, you can now show that portal in each customer's own language, so managing a subscription feels native no matter where they shop from.
What portal translation does
When you turn on portal translation, Subi automatically translates your portal's text into every language your store publishes in Shopify. Your customers then see the portal in their language automatically:
In the standalone Subi portal, customers pick their language from a selector at the top of the page, and their choice is remembered on their next visit.
In the Shopify customer-account view, the language is detected from the customer's account settings — there's nothing for them to choose.
Turn on portal translation
From your Subi admin, open Storefront & Portal, then click Translations in the top corner of the Portal page.
Open Storefront & Portal from the left side menu.
Click Translations in the top corner of the Portal page.
Click Activate. Subi detects the languages your store sells in and starts translating your portal text into each one. This runs in the background and is usually ready within a few minutes.
Review and edit a language
Auto-translation gets you most of the way, but you may want to adjust the wording. On the Translations page you'll see each of your languages with a status. Click Edit on any language to open its editor. Inside the editor, each line shows the original English text next to its translation.
Edit any translation by typing over it. Edited lines are marked so you know they're your own wording.
Reset a single line back to the automatic translation if you change your mind.
Use Auto-translate or Regenerate to refresh the automatic translations. Lines you edited by hand are kept — regenerating never overwrites your changes.
Placeholders like the customer's subscription number are protected. If a translation is missing a placeholder that the original had, the editor warns you so nothing breaks for the customer.
What your customers see
In the standalone Subi portal, customers choose their language from the selector at the top, and the portal re-renders in it right away.
In the Shopify customer-account view, the subscription details appear in the customer's account language automatically — no picker needed.
Good to know
Every language your store publishes in Shopify is translated — you don't pick a subset.
Text you haven't customized uses Subi's shared default translations, so most of your portal is translated from day one.
If a specific line isn't translated yet for a language, the customer sees the original English text rather than a blank — the portal is never empty.
Turning translation off happens automatically if you uninstall the app; there's no manual off button.
Next steps
Turn on portal translation from Storefront & Portal → Translations, then review each language before your customers see it. If you have any questions, reach out to our support team from the Help widget in your Subi admin.