Subscribers can manage their subscriptions through two dedicated customer portals provided by Subi:
Subi Hosted Portal – A secure, ready-to-use portal hosted at portal.subi.co, requiring no code changes.
Customer Account Extension (Embedded Portal) – A fully branded, white-label portal embedded in Shopify’s New Customer Accounts, seamlessly aligned with your store’s design.
Both portals offer the same powerful self-service tools to view, update, and control active subscriptions.
What can subscribers do in the portals?
In both the Hosted Portal and the Embedded Portal, subscribers have full control over their subscriptions. They can:
View subscription details – Products, prices, and next order dates
Cancel a subscription – End a subscription anytime
Pause or resume – Temporarily stop or restart a subscription
Skip or reschedule an order – Adjust the next delivery date
Change the delivery interval – Update how often orders repeat
Adjust product quantity – Increase or decrease item counts
Add or remove products – Customize items in a subscription
Swap products – Replace one product with another
Apply Shopify discount codes – Redeem valid discounts
Update payment details – Change payment method on file
Edit shipping address – Update delivery location
View order history – See all past subscription orders
Add notes to contract or orders – Include instructions on recurring orders
How do subscribers access their portal?
Customers can access their subscription portal in a few ways:
Direct link: https://portal.subi.co/login/
Subi confirmation email (if enabled in Subi settings)
Shopify customer account (Legacy or New Accounts, depending on your setup)
Hosted vs. Embedded Portals
Both the Subi Hosted Portal and the Customer Account Extension (Embedded Portal) give subscribers the same management features. The main difference is how they’re accessed and how they appear to customers.
Feature | Subi Hosted Portal | Customer Account Extension (Embedded Portal) |
Location | Hosted on a Subi URL (portal.subi.co) | Lives inside Shopify’s customer account area |
Branding | Subi-branded, with store logo and favicon | Fully white-labeled and inherits your store’s theme styling |
Setup Effort | No code changes required, works instantly | Requires enabling Shopify New Accounts and adding Subi extension |
Login Method | Passwordless email login (Subi-managed) | Shopify-managed login (secure and seamless) |
Customer Experience | Customers leave your storefront to manage subscriptions | Customers stay on your store’s domain, fully integrated |
Recommended Use | Best for quick setup and no theme adjustments | ✅ Recommended: Provides the most seamless, branded, and professional experience |
👉 We recommend the Customer Account Extension (Embedded Portal) for most merchants. It keeps subscription management inside your store, aligns with your branding, and ensures a smooth customer experience.
Customizing and translating the portals
Both the Subi Hosted Portal and the Customer Account Extension (Embedded Portal) can be customized and translated from a single setting in Subi.
This means you can:
Add your own branding (logo, favicon, colors)
Customize text labels and instructions to match your store’s tone
Translate the portal into multiple languages for international customers
📖 Learn more in our detailed guide: Subi Customer Portal Customization and Translation Features
Controlling what customers can do in the portals?
As a merchant, you can decide which actions your subscribers are allowed to take in their portal. This lets you control the customer experience and align subscription management with your business rules.
For example, you can choose whether customers can:
Cancel or pause a subscription
Swap, add, or remove products
Apply discount codes to existing subscriptions
📖 See the full guide here: Manage Customer Permissions
Controlling cancellations with Smart Cancel Flows?
Subi provides Smart Cancel Flows that let you shape what happens when a customer tries to cancel a subscription in either portal.
With Smart Cancel Flows, you can:
Add a cancelation survey to learn why customers cancel
Suggest alternatives like pausing or skipping instead
Offer discount incentives to retain subscribers
📖 Learn more in our full guide: Canceling Management Tools (Smart Cancel Flows)
Next Steps
Review Subi Customer Portal Customization and Translation Features to brand and translate your portal
Configure Customer Permissions to control what subscribers can do in their portal
Set up Smart Cancel Flows to reduce churn and improve retention
If you need help with setup or linking the portal, contact our support team from the in-app chat box