The Subi Hosted Portal is a secure, subscription management portal hosted on a Subi URL. It’s ready to use instantly and requires no code changes to your Shopify theme. This means you can give your customers full control over their subscriptions without editing storefront code.
Key Benefits of the Subi Hosted Portal
No setup required: Customers can access it directly at https://portal.subi.co/login/.
Instant access: Works immediately after a subscription purchase.
Passwordless login: Customers sign in securely using their email.
Independent of Shopify accounts: Works with or without Shopify customer accounts.
What can subscribers do in the Subi Hosted Portal?
The Subi Hosted Portal gives your customers complete control over their subscriptions from one secure page. Within the portal, customers can:
View subscription details — See all active subscriptions, including product names, prices, and upcoming order dates.
View past subscription orders — Check previous deliveries and order history in one place.
Add new products — Add items to their existing subscription directly from the portal.
Remove products — Remove any product they no longer want included in future deliveries.
Swap products — Replace a product in their subscription with another available item.
Change product quantities — Increase or decrease the number of units in their subscription.
Change delivery frequency — Adjust how often their subscription orders repeat (for example, every 2 weeks instead of weekly).
Skip or reschedule an order — Delay or move the next delivery date to fit their schedule.
Pause or resume a subscription — Temporarily stop and later reactivate a subscription without canceling it.
Cancel a subscription — End a subscription anytime using your store’s enabled cancelation flow.
Apply discount codes — Redeem valid Shopify discount codes directly in their subscription.
Update payment method — Change or update the card or payment method used for future renewals.
Edit shipping address and delivery notes — Update their shipping address or add special delivery instructions for recurring orders.
These features let your customers self-manage their subscriptions easily and securely, without needing to contact support.
Choosing the Hosted Portal in Subi
When setting up how your customers access their subscription management portal, you can choose to use the Subi Hosted Portal.
To enable it:
In your Subi admin, go to Storefront > Customer Portal.
Under Portal link destination, select Subi hosted portal.
This ensures all links sent to customers (such as those in subscription-related email notifications) will direct them to the hosted portal login page:
https://portal.subi.co/login
How do subscribers access the Subi Hosted Portal?
Customers can access the Subi Hosted Portal in several ways:
From their order confirmation email (if enabled in Subi Settings)
From the “Manage Subscriptions” link in Shopify Legacy Customer Accounts (if active).
By directly visiting the hosted link: https://portal.subi.co/login/.
How passwordless login works
The Subi Hosted Portal uses passwordless login, so customers don’t need to remember a separate password. They simply enter their email and receive a secure link to access their subscription.
Learn more in our guide: Customer Portal Passwordless Login
How to brand your Hosted Portal
The Subi Hosted Portal automatically applies your store’s branding using your transparent logo and favicon from Shopify.
Adding your transparent logo
If your logo doesn’t appear in the portal:
In Shopify Admin, go to Online Store → Themes.
Select your live theme and click Customize.
From the left-hand menu, select Header.
Upload your logo in the Transparent Logo field.
Click Save to confirm your changes.
Your logo will automatically appear in your portal within 12 hours.
If it doesn’t update after that time, please contact our support team.
Adding your favicon
Favicons are also pulled from your Shopify theme. To add or update it, follow Shopify’s guide:
Add a favicon to your Shopify store
Once added, Subi will apply the favicon to your Hosted Portal.
Customizing and translating the Hosted Portal
You can customize and translate your Hosted Portal directly in Subi Admin → Storefront → Customer Portal → Portal Customization.
With these settings, you can:
Adjust text and tone for customer-facing content.
Translate content into different languages.
Display your store’s branding consistently across the portal.
See our full guide: Subi Customer Portal Customization and Translation Features
Managing customer permissions in the Hosted Portal
You can set customer permissions in Subi Admin → Storefront → Customer Portal → Customer Portal Permissions to control what customers can do in the Hosted Portal.
For example, you can allow or restrict customers from:
Skipping or rescheduling orders.
Changing product quantities or delivery intervals.
Canceling subscriptions.
Learn more: Manage Customer Permissions
Using Smart Cancel Flows in the Hosted Portal
The Hosted Portal supports Smart Cancel Flows, allowing you to customize the customer cancelation experience to reduce churn.
With Smart Cancel Flows, you can:
Add surveys or messages before cancelation.
Offer alternatives such as pausing instead of canceling.
Provide discounts or incentives to retain customers.
See setup instructions: Canceling Management Tools (Smart Cancel Flows)
Next Steps
Enable the Hosted Portal in Subi Admin → Storefront → Customer Portal.
Customize and translate the portal using our Customer Portal Customization guide.
Manage permissions using Customer Permissions settings.
Add Smart Cancel Flows to guide customers through retention-friendly cancelation steps
Need Help?
Feel free to contact our support team. We're here for you anytime:
Live Chat: Message us from within the Subi app or your Shopify Admin.
Email: Reach us at [email protected].