How to swap a product
Open the subscription
Log in to the customer portal and select the Build a Box subscription you want to update.Go to Product Details
Click Product Details to view all items currently included in the box.Click “Swap” on the item
Find the product you want to replace and click Swap next to it.Choose a replacement product
A product selection window will open:Browse available products, or
Use the search bar to find a specific item
Select a replacement variant
Choose one product variant to replace the original item.The quantity will stay the same
Confirm the swap
Click Swap at the bottom of the selection window.Save your changes
Review your updated box, then click Save to apply the changes.
Requirements
To use the Swap feature:
The “Swap subscription line” permission must be enabled
This permission is managed by the merchant
Eligible products
Eligible products are products that are included in the Build a Box subscription plan and have been added to that plan.
See how to enable permissions here:
Manage customer permissions: https://help.subi.co/en/articles/6803672-manage-customer-permissions
Important notes
You can only swap products within the same Build a Box configuration set by the merchant
Only eligible products will appear as replacement options
The quantity remains unchanged when swapping products
You can swap multiple items in one session before saving