You can reach the Subi support team from inside the Subi admin, by chat or by email. For many how-to questions, Subi AI can also answer straight away.
How do I chat with the support team?
Click the chat icon in the bottom-right corner of the Subi admin to open a chat with our support team.
You can also open the chat from the Help page: in Subi, go to Settings → Help and click Chat with us.
The chat icon is hidden while the full-screen cancellation flow builder is open, so that it does not cover the builder. Close the builder and the icon is back.
How do I email the support team?
In Subi, go to Settings → Help and click Email us. Fill in Subject and Your message (up to 2,000 characters), then click Send. Subi sends your message to our support team on behalf of your store, and you see Email sent once it has gone.
You can also write to [email protected] from your own email. Include your store URL so we can find your store quickly.
Can Subi AI answer my question?
Often, yes. Click Subi AI at the top of a Subi page and type your question. When you ask how something in Subi works, Subi AI looks it up in our help center articles and shows the article it used under its answer.
If no article covers your question, Subi AI says so rather than guessing, and shows an Open support conversation button. Click it to start a chat with our support team.
More about Subi AI: How do I open Subi AI from any page in the Subi admin?
Are there other ways to reach support in Subi?
Some pages and banners in Subi have their own Contact support or Contact us button, and most of them open the same chat. To talk to our sales team about custom pricing or which plan fits your store, go to the Pricing page and click Book a Call under Talk to Sales. It opens a booking page for a call.
If a page in Subi shows Something went wrong on this page, click Contact support on that screen and mention the Reference it shows in your message.
Where do I ask about a Subi charge or a refund?
To see what Subi has charged your store, read How do I see the charges Subi has collected from my store?
For a question about a charge, email [email protected] with your store URL and the Shopify invoice. When Subi refunds a charge is explained in Can I get a refund?
Where do I suggest a new feature?
In Subi, go to Settings → Help and click Feature Request to tell us what you would like Subi to do next.