Note: SMS notifications are currently available only for merchants based in Canada.
What are SMS notifications in Subi?
SMS notifications automatically send text messages to customers for events such as:
Upcoming order reminders
Payment confirmations or failures
Subscription renewals or cancellations
These alerts help reduce missed payments and improve customer engagement.
How to enable SMS notifications
To activate SMS notifications:
Go to Subi dashboard > Settings > Notifications > SMS
In the SMS Notifications section, you’ll see a list of available notification types.
Check the box next to each SMS you want to send (for example, Subscription activated or Subscription payment failed).
The available customer notifications are:
Subscription Activated: An email is sent to a customer when the subscription starts.
Subscription Payment Failed: An email is sent when a subscription faces an error in payment or the payment fails.
Subscription Cancelled: An email is sent when the subscription is cancelled.
Subscription Resumed: An email is sent when the subscription is resumed.
Subscription Paused: An email is sent when the subscription is paused.
Subscription Expired: An email is sent when the subscription expires.
Subscription Skipped: An email is sent when the subscription is skipped.
Billing Reminder Email: Automatically sent to remind the customer about upcoming payments or billing cycles.
How to customize SMS messages
You can personalize the content of each SMS message:
Click the three-dot menu next to a notification type and then click edit.
Edit the message text using the provided variables, such as customer name or subscription ID.
Click Save to confirm your changes.
Need Help
Feel free to contact our support team. We're here for you anytime:
Live Chat: Message us from within the Subi app or your Shopify Admin.
Email: Reach us at [email protected].