Why Do Subscription Payments Fail?
Subscription payments can fail for several reasons, such as expired credit cards, insufficient funds, or temporary bank issues. To learn more about common causes and solutions, see our Failed Subscription Payments guide.
How Does Billing (Dunning) Management Help You?
When a payment attempt fails, Subi Billing Management steps in to automatically retry the payment, helping you recover revenue and reduce manual follow-up. Here’s how it works:
Automatic Retries: If a customer’s payment fails, the subscription remains active. Subi will retry the payment based on the schedule you set in Billing Management.
Failure Notifications: By activating failed payment notifications, both you and your customer will be notified as soon as a payment fails, giving you time to resolve the issue (e.g., updating card info).
Customizable Retrial Schedule: You can configure how many times and how often Subi will retry the payment before the next billing cycle.
Successful Retries: If a retry succeeds, an order is automatically created, and no further retries are needed.
Continued Subscription: If all retry attempts fail, the subscription remains active. Subi will try again on the next billing date and will display details of each failed attempt in your dashboard.
Example:
If you set Subi to retry a failed payment three times at two-day intervals, and the second attempt succeeds, an order is created, and no further retries are made. If all three attempts fail, the subscription remains active, and payment will be retried at the next scheduled billing.
How to Enable Billing Management in Subi
Open your Subi app panel.
Navigate to Settings > Billing Management.
Enable Billing Management and set your preferred retry schedule (number of attempts and interval between retries).
Tip: Make sure failed payment notifications are enabled for both you and your customers to maximize recovery chances.
What Happens in the App?
The Billing Management section in Settings lets you configure retry logic.
The Failed Payments tab in the Contracts section shows you which payments are being retried and the result of each attempt.
Each subscription contract displays detailed errors and retry history for failed payments.
(See screenshots below for reference:)
Next Steps
Check out: Subscription Email Notifications in Subi
Learn more: Failed Subscription Payments
Need help?
Feel free to contact our support team. We're here for you anytime:
Live Chat: Message us from within the Subi app or your Shopify Admin
Email: Reach us at [email protected]