Overview
Learn how to view, filter, and manage your subscription contracts and recurring orders in Subi—customize your contracts table, search and segment your subscriptions, edit individual details, and streamline updates with bulk actions.
What Is a Subscription Contract?
A subscription contract is created when a customer opts into a recurring purchase. It has a unique ID and defines the terms—product, price, frequency, shipping, and discounts—over a set or indefinite period.
✨ New: You can now create subscription contracts manually
From the Contracts page, click Create subscription to set up a subscription for any customer directly — no storefront checkout required. This is useful for phone orders, B2B clients, migrations, and support cases.
How Subi Creates Subscription Orders
Subi creates billing attempts based on each contract’s selling-plan interval.
If the billing attempt succeeds, Subi generates a Shopify order marked Paid.
If it fails, the attempt is recorded as Failed.
Every Shopify order links back to its subscription contract in Subi.
Where to View All Your Subscriptions
Go to Subscription Contracts in your Subi admin to see every active, paused, expired, canceled, and failed-payment contract.
Subscription Contracts Table
Columns: Subscription ID, Products, Status, Customer, Next order, Last payment, Last billing date, Failure reason.
Click Columns to show or hide fields.
Sort by Next order (ascending/descending) using the arrow icon.
Apply filters or use the inline search bar to find by contract ID, customer name/email, product, or variant.
Select rows with checkboxes; use the header checkbox + “Select all” to include every matching contract.
Once selected, click Bulk actions in the top-right to reschedule or update status in bulk. For full bulk-action details, see How to Bulk Edit Subscription Contracts.
Table Segments
At the top of the table, click tabs to view:
All
Active
Paused
Cancelled
Failed Payment
Archived
Needs attention
Which subscriptions need my attention?
The Needs attention tab shows the subscriptions that have quietly stopped bringing in money, so you can act on them before they are lost. It lists two kinds of subscriptions (archived subscriptions are left out):
Failed payment: active subscriptions whose last payment failed.
Paused for a long time: subscriptions that have been paused for more than 90 days.
At the top of the tab, a summary block shows the total that needs action and then one notice for each kind that has subscriptions: how many there are, what is happening to them, and what they are worth per billing cycle, per currency. A kind with no subscriptions is hidden, and its subscriptions are left out of the total.
Click Request updated payment method on the payment-issues notice to open your payment recovery settings, where you can set up the emails that ask customers to update their card.
Click Contact customers to resume on the long-pause notice to narrow the list to those subscriptions, so you can reach out to their customers.
Click the × on a notice to hide it. It comes back on its own as soon as that number grows, so you never miss a new case.
When there is nothing to act on, the tab shows Nothing needs your attention right now.
The Needs attention tab is added for every store, including stores that have customized their tabs. It appears as the last tab.
Managing an Individual Subscription
Search for a contract and click its row to open the details page. You’ll find:
Subscription Details: Product, plan, price, next order date, shipping price.
Customer Information: Shipping & billing address, link to customer portal.
Payment Method: Card on file with an “Update payment method” link (customer receives an email). The customer must complete the payment update.
Billing History: All billing attempts and outcomes (note: the initial checkout order isn’t shown).
Subscription Timeline: Ordered log of events (status changes, skips, reschedules), including a #BulkAction ID for bulk edits.
How to Edit Subscription Contracts
Change Status
Cancel/Pause: Click Cancel or Pause to stop future charges.
Activate/Resume: Click Activate or Resume to restart.
Change Next Billing Day
Skip: Click Skip next to the next order date (irreversible).
Reschedule: Click Reschedule, pick a new date from the calendar, then Save.
Edit Subscription Details
Click Edit in the Subscription Details section to modify:
Billing frequency
Billing type (Pay-per-delivery or Prepaid)
Products/variants
Quantity
Discounts
Shipping price
Frequently Asked Questions
Q: How can I change the price of an existing subscription?
A: You must remove and re-add the product with the new price in the contract—Shopify price changes don’t auto-apply.
Q: Why might I see one order in Shopify but multiple contracts in Subi?
A: Subi groups subscriptions by frequency. Products with the same interval share one contract; different intervals get separate contracts.
Q: Can I create a subscription contract manually or from a POS order?
A: Yes. You can manually create a subscription contract from the Contracts page in your Subi admin — no customer checkout required. See How to Manually Create a Subscription for a Customer. Note: Shopify POS orders still cannot be directly converted into subscription contracts.