Overview
Learn how to view, filter, and manage your subscription contracts and recurring orders in Subi—customize your contracts table, search and segment your subscriptions, edit individual details, and streamline updates with bulk actions.
What Is a Subscription Contract?
A subscription contract is created when a customer opts into a recurring purchase. It has a unique ID and defines the terms—product, price, frequency, shipping, and discounts—over a set or indefinite period.
Important: Contracts cannot be created manually
A subscription contract is only created when a customer completes Shopify checkout and enters a payment method for a recurring purchase. Merchants cannot manually create subscription contracts or add payment methods on a customer’s behalf.
How Subi Creates Subscription Orders
Subi creates billing attempts based on each contract’s selling-plan interval.
If the billing attempt succeeds, Subi generates a Shopify order marked Paid.
If it fails, the attempt is recorded as Failed.
Every Shopify order links back to its subscription contract in Subi.
Where to View All Your Subscriptions
Go to Subscription Contracts in your Subi admin to see every active, paused, expired, canceled, and failed-payment contract.
Subscription Contracts Table
Columns: Subscription ID, Products, Status, Customer, Next order, Last payment, Last billing date, Failure reason.
Click Columns to show or hide fields.
Sort by Next order (ascending/descending) using the arrow icon.
Apply filters or use the inline search bar to find by contract ID, customer name/email, product, or variant.
Select rows with checkboxes; use the header checkbox + “Select all” to include every matching contract.
Once selected, click Bulk actions in the top-right to reschedule or update status in bulk. For full bulk-action details, see How to Bulk Edit Subscription Contracts.
Table Segments
At the top of the table, click tabs to view:
All
Active
Paused
Expired
Canceled
Failed payment
Managing an Individual Subscription
Search for a contract and click its row to open the details page. You’ll find:
Subscription Details: Product, plan, price, next order date, shipping price.
Customer Information: Shipping & billing address, link to customer portal.
Payment Method: Card on file with an “Update payment method” link (customer receives an email). The customer must complete the payment update.
Billing History: All billing attempts and outcomes (note: the initial checkout order isn’t shown).
Subscription Timeline: Ordered log of events (status changes, skips, reschedules), including a #BulkAction ID for bulk edits.
How to Edit Subscription Contracts
Change Status
Cancel/Pause: Click Cancel or Pause to stop future charges.
Activate/Resume: Click Activate or Resume to restart.
Change Next Billing Day
Skip: Click Skip next to the next order date (irreversible).
Reschedule: Click Reschedule, pick a new date from the calendar, then Save.
Edit Subscription Details
Click Edit in the Subscription Details section to modify:
Billing frequency
Billing type (Pay-per-delivery or Prepaid)
Products/variants
Quantity
Discounts
Shipping price
Frequently Asked Questions
Q: How can I change the price of an existing subscription?
A: You must remove and re-add the product with the new price in the contract—Shopify price changes don’t auto-apply.
Q: Why might I see one order in Shopify but multiple contracts in Subi?
A: Subi groups subscriptions by frequency. Products with the same interval share one contract; different intervals get separate contracts.
Q: Can I create a subscription contract manually or from a POS order?
A: No. Contracts are created only through Shopify checkout when the customer enters a payment method for a recurring purchase. Shopify POS orders cannot be converted into subscription contracts.