Overview
In Subi, you can enable various email notifications to keep both you and your customers informed about their subscriptions and memberships. You can customize these email notifications using HTML coding and variables.
How to Access and Edit Notification Templates
To access and edit your notification templates, navigate to Subi app > Settings > Notifications. Click on the three dots next to the email notification you want to modify and select "Edit Code".
Notification Variables
Variables allow you to dynamically insert subscription and customer data into your email notifications. For example, you can include details such as the customer’s email, subscription contract ID, product name, and more.
The table below lists the available variables and their descriptions. These variables can be used in your HTML code when editing email templates.
Note that not all variables are available for every notification template, so be sure to check the descriptions for availability.
Available Notification Variables:
Variable | Description |
| Subscription contract ID |
| Subscription frequency (e.g., "Every 2 months", "Every 1 week", "Every 2 days") |
| URL to the subscription contract details page (e.g., "hengamproducts.myshopify.com/admin/apps/subi/subscriptions/123") |
| Total subscription price before any coupon discounts (e.g., "$330 USD"). Note: Not available for Payment Failure emails. |
| Total subscription price before any coupon discounts (e.g., "330"). Note: Not available for Payment Failure emails. |
| Subscription creation date (e.g., "Aug 4, 2024") |
| Amount of coupon discount applied, in currency (e.g., "$20 USD"). |
| Amount of coupon discount applied, in numeric value (e.g., 20). Note: Not available for Payment Failure emails. |
| Total subscription price after discounts (e.g., 300) |
| Total subscription price after discounts (e.g., "$300 USD") |
| A list of line items in the subscription contract. Example:
|
| The name of the product in the subscription contract |
| The variant of the product (e.g., "Medium") |
| Quantity of the product in the subscription contract |
| Price of the subscription contract line (e.g., 300) |
| Price of the subscription contract line (e.g., "$300 USD") |
| Discount applied to the contract line (e.g., "%20", "$100 USD", "$5 USD", "%5") |
| The name of the shop |
| The shop logo |
| The shop email |
| The merchant’s name |
| The domain of the shop (e.g., "hengam-shop.com") |
| The Shopify domain of the shop (e.g., "hengam.myshopify.com") |
| The Subi email used for communications (e.g., "[email protected]") |
| The URL to the customer’s Subi portal |
| The customer’s name |
| The customer’s email |
| Reason for payment failure (e.g., "Your card was declined"). Note: Only available for Payment Failure emails. |
| Indicates if dunning (retrying failed payments) is enabled (True/False). Note: Not available for Subscription Activation and Cancellation emails. |
Need Help?
Feel free to contact our support team. We're here for you anytime:
Live Chat: Message us from within the Subi app or your Shopify Admin.
Email: Reach us at [email protected].