You can change or cancel your Subi plan from inside the Subi admin. Billing runs through Shopify, so every change shows up on your Shopify bill.
When you switch plans
Go to Settings, then Subi billing, and choose Change Plan (on the Free plan, Choose plan). The new plan starts right away. Shopify works out the difference for the rest of your billing cycle on its own:
Moving to a higher plan, you pay the difference for the days left in the cycle.
Moving to a lower plan, Shopify gives you a credit for the difference.
When you want to cancel
Go to Settings, then Subi billing, and choose Cancel Plan. Subi first asks why you are canceling. On a monthly plan, Subi then shows the help that fits your answer:
Not selling subscriptions yet, or pausing for a season: a free call with Customer Success to set up your first plan and the widget on your store, or to plan your restart.
Moving to another subscription app: a call the same day to check whether Subi already does what the other app does for you.
Something missing or not working: our support team looks at it with you, free on your current plan.
The price or the fees: you can see what Subi can offer before you decide. If Subi cannot offer half off your plan, the card "Why there's no half-off on your plan" says why (a discount still running on your plan for a number of monthly bills, or a half-off you already took) and shows your last and next Subi plan charge.
You can skip the help and continue. On a free trial, the plan ends as soon as you cancel. Otherwise you keep your plan until the end of the period you already paid for (on a monthly plan, the day before your next Shopify bill), and until then you can undo the cancellation on the same page.
What still comes on your Shopify bill after you cancel
Before you confirm a cancellation on a monthly plan, Subi shows a panel called "What still comes on your Shopify bill". Shopify bills apps after the fact, so the fees for subscription orders up to your plan's last day come on your next Shopify bill, after you have left. The panel also names your last Subi plan charge, with its amount and date, and confirms that no plan charge comes after your plan's last day. On a free trial the panel does not show, because nothing has been charged.
If your store can use the Free plan, it shows under Change Plan, and a cancelled plan moves your store to Free when it ends. Free covers up to 5 active subscriptions and $200 a month in subscription sales; above that your subscribers' renewals are not charged, so write to [email protected] first if you are over it.
When you uninstall Subi
Uninstalling the app cancels your Subi plan at once, and Shopify does not credit the rest of the billing period you have already paid for. If you only want to stop paying for your plan, cancel it from Subi billing instead: the app stays installed, and Subi shows what changes before you confirm.
Fees for subscription orders Subi processed before you left are not cancelled with the plan, so one can still reach a later Shopify bill. Moving to a lower plan or cancelling does not change the fee on orders already processed. A paused subscription creates no order, so it carries no fee.
If a charge after you left looks wrong, email [email protected] with your store URL and the Shopify invoice. A person on our team checks it and decides case by case whether anything is returned.
If you are thinking of leaving because something is not working, write to [email protected] first. We would like the chance to help.