If you want to know exactly what Subi has charged your store, and for which subscription orders, open Settings → Subi billing in your Subi admin. Below your plan details you will find a Charge history card that lists the 20 most recent charges Subi has collected from your store, newest first, one row per charge, with its date, description, billing cycle and amount.
Where to find your charge history
In your Subi admin, open Settings, then Subi billing. The page has two cards:
Plan details — your plan, its transaction fee, last month's SMS usage, any feature add-ons you have purchased, and the total.
Charge history — the 20 most recent charges Subi has collected, newest first.
The Charge history card only appears once Subi has collected at least one charge from your store. If your store has never been charged, the page shows Plan details on its own — nothing is missing.
Reading the Plan details card
Directly under the Plan details title, a notice tells you the amount and date of your next payment — for example Your next payment of $119.00 is scheduled for September 15, 2026. You can dismiss this notice; it comes back when your next billing date changes, so you always see the upcoming payment.
Below it, one section lists your Monthly Subscription (the plan price, in USD per month), your Transaction Fee (applied to each subscription order, shown as last month's total) and SMS (last month's SMS usage). If you have purchased feature add-ons, they appear under Feature add-ons with an Active badge beside each name. An add-on in its free first month shows 0 with its monthly price struck through, and in place of the renewal date it reads, for example, Free until Nov 4; from that day it is billed at its monthly price and counted in the total. The grey Total band at the bottom sums your subscription and add-ons plus last month's usage.
Reading the Charge history card
Each row in the Charge history table is one charge Subi collected, with four columns:
Date — the day the charge was collected.
Description — what the charge was for. A transaction fee names the order it was charged on and the amount it was calculated from, for example Subi fee for renewal order #1043 (order subtotal 142.00 GBP, before tax) or Subi fee for a new subscription, first order #1044 (subscription subtotal 38.00 GBP). Charges collected before this wording was introduced keep their shorter labels, Transaction fee for a subscription order (a renewal) or Transaction fee for a new subscription's first order.
Billing cycle — the plan billing period the charge belongs to, shown as a date range such as Aug 15 – Sep 14, 2026.
Amount — the charge in USD.
The table shows your 20 most recent charges, with the newest at the top. The card has no search, sort or paging. Older charges appear on your Shopify invoices: in your Shopify admin, open Settings → Billing.
What the card does not show
Your monthly plan price is not a row in the table. It stays in the Plan details card above, together with your next payment date.
Only charges Subi actually collected are listed. The card does not show an outstanding balance or refunds.
There is no export from this card at the moment.
All Subi charges are billed through Shopify, so every charge you see here also appears on your Shopify invoice.
If your store is on the Free plan
On the Free plan, Settings → Subi billing shows a plan chooser instead of these cards. Charge history is visible while your store is on a paid plan.
What each line on your Shopify bill is
Everything Subi charges comes through Shopify, so it shows on your Shopify invoice (Shopify admin, Settings, Billing). These are the lines you can see:
The line for your Subi plan: the monthly price of your plan, once per billing cycle.
Subi fee for renewal order #1043 (order subtotal 142.00 GBP, before tax): the fee on one renewal order Subi processed for a subscriber. #1043 is the Shopify order number, and 142.00 GBP is the order's subtotal in your store's currency: the products after discounts, without shipping or tax. The fee is your plan's percentage of that subtotal; some older plans also add a small fixed amount to each charge, shown in Plan details. If the order was not known yet when the fee was charged, the line reads Subi fee for a renewal order.
Subi fee for a new subscription, first order #1044 (subscription subtotal 38.00 GBP): the same fee on the first order of a new subscription, charged when the subscription is created. The amount in brackets is the subscription's price the fee is calculated from. If the first order was not known yet, the line reads Subi fee for a new subscription.
Charge for purchased feature addon: ...: a feature add-on you bought, listed under Feature add-ons in Plan details.
SMS usage charges from ... to ...: the text messages Subi sent for you in that period.
Fee lines charged before this wording was introduced keep their earlier text, Charge for successful billing attempt with id=... (a renewal) or Charge for new created contract with id=... (a new subscription). The number after id= is Subi's own reference, not your Shopify order number. To see which order such a line belongs to, match its date and amount in Charge history above, or write to us with the line and we will tell you the order.
A paused subscription creates no order, so it carries no fee.
Next steps
Open Settings → Subi billing to review your charges. To understand how transaction fees are calculated for your plan, see Understanding the tier slider on Subi's pricing page. If a charge looks wrong to you, contact our support team with the date and amount and we will check it for you.