Subscription contracts
14 articles
- Manage Subscriptions and Recurring OrdersLearn how to view, filter, select, and edit your subscription contracts and recurring orders in Subi.
- What discount does a product get when I add it to an existing subscription?A product you add to a subscription takes the discount of your subscription plan that covers it. Here is when it does, and when it doesn't.
- How do I change the price or quantity of a product in one subscription?Change the price or quantity of a product in a single subscription from the Contracts page, with a percent off, a fixed amount or a flat rate, and what the…
- How do I change a subscriber’s email address or name?Edit a subscriber’s first name, last name or email address from the Contracts page, and where to change the shipping address instead.
- Can I add a one-time item to a subscription?What you can and cannot do about a one-time item on a subscription, how subscribers add one to their next order, and what to expect while it waits.
- Can I charge a subscriber today instead of waiting for the next order?Subi has no Charge now button. Here is how to bring the next order forward by rescheduling it, and how to retry a payment that failed.
- Why does Subi say a subscription was changed too many times recently?The message means a subscription reached its limit of 10 changes in 24 hours. Which changes count, who counts, and when you can try again.
- What happens to a subscription when its product is deleted or replaced in Shopify?A subscription line whose product or variant was deleted in Shopify keeps billing at its price. How to replace it with a product from your store, and how to avoid…
- How do I cancel a customer's subscription?Cancel one subscription from its page in Contracts, or several at once, and what your customer gets when you do.
- How to Manually Create a Subscription for a CustomerLearn how to create subscription contracts directly from the Subi admin panel on behalf of customers — without requiring them to visit your storefront.
- How to Bulk Edit Subscription ContractsPerform actions like rescheduling, status updates, and product swaps on multiple subscription contracts at once in Subi.
- Failed subscription payments: why they happen and how to retry the chargeWhy a subscription renewal fails, what 'insufficient inventory' means when the product is in stock, how to retry the charge after your subscriber fixed their card, and where every Shopify…
- Fix "Inventory Allocations Not Found" Error in SubiLearn why inventory issues can cause a failed billing attempt in Subi with the “Inventory Allocations Not Found” error, and how to fix it.
- Billing Attempt Error Messages: Meaning & SolutionsCommon billing error codes, what causes payment failures, and how to resolve them in Subi.