Skip to main content

How do I change a subscriber’s email address or name?

Edit a subscriber’s first name, last name or email address from the Contracts page, and where to change the shipping address instead.

A subscriber moved to a new email address, or their name was entered wrong. You can fix both from the subscription’s page.

Edit the name or email

  1. Open Contracts in your Subi admin and open the subscription.

  2. On the Customer card, click Edit. The Edit contact information window opens.

  3. Change the First name, Last name or Email.

  4. Click Save.

Good to know

  • The change is saved to the customer in your Shopify store, so it applies to every subscription this customer has with you, not only this one.

  • Fill in all three fields before you save.

  • If Shopify refuses the change, Subi can show the reason Shopify gives and does not save the new details. Try again after fixing what the message points to.

  • The window covers name and email only.

Change the shipping address instead

The address is edited in its own section. On the subscription’s page, find the Customer card, go to its Shipping address section and click the Edit next to it, not the one at the top of the card. A pickup subscription has no address section.

Related Articles
Did this answer your question?