Subi Hosted Portal is a secure portal hosted on a Subi URL. It requires no storefront code changes and is ready to use instantly.
The Subi Hosted Portal is a secure, subscription management portal hosted on a Subi URL. It’s ready to use instantly and requires no storefront code changes. This means you can give your customers full subscription management functionality without adding or editing code in your Shopify theme.
Key Benefits of the Subi Hosted Portal
No setup needed: Customers access it via https://portal.subi.co/login/
Instant access: Works immediately after subscription purchase
Passwordless login: Customers log in securely using their email
Independent of Shopify accounts: Works whether or not you use Shopify customer accounts
What can subscribers do in the Subi Hosted Portal?
The Subi Hosted Portal gives your customers full control over their subscriptions. From one secure page, subscribers can:
View subscription details – Products, prices, and next order dates
Cancel a subscription – End a subscription anytime
Pause or resume – Temporarily stop or restart a subscription
Skip or reschedule an order – Adjust the next delivery date
Change the delivery interval – Update how often orders repeat
Adjust product quantity – Increase or decrease item counts
Add or remove products – Customize items in a subscription
Swap products – Replace one product with another
Apply Shopify discount codes – Redeem valid discounts
Update payment details – Change payment method on file
Edit shipping address – Update delivery location
View order history – See all past subscription orders
Add notes to contract or orders – Include instructions on recurring orders
These tools make it easy for your customers to manage their own subscriptions without needing to contact support.
How do subscribers access it?
From their order confirmation email (if enabled in Subi Settings)
From the “Manage Subscriptions” link in Shopify Legacy Customer Accounts (if active)
By directly visiting the hosted link: https://portal.subi.co/login/
How does passwordless login work?
The Subi Hosted Portal uses passwordless login, so customers don’t need a separate password. They simply enter their email and get a secure link to access their subscription.
📖 Learn more here: Customer Portal Passwordless Login
Branding the Hosted Portal
The Subi Hosted Portal automatically applies your store’s branding by pulling your transparent logo and favicon from your live Shopify theme. This ensures the portal feels consistent with your storefront design.
Adding your transparent logo
If your logo doesn’t appear in the Hosted Portal, you may need to upload it to your Shopify theme:
In Shopify Admin, go to Online Store → Themes
On your live theme, click Customize to open the theme editor
From the left-hand menu, select Header
Upload your logo in the Transparent Logo field
Save your changes
Your logo will automatically appear in your customer portal within 12 hours.
👉 If your logo doesn’t update after this time, please contact our support team through the in-app chat.
Adding your favicon
Favicons are also pulled from your Shopify theme. To add or update your favicon, follow Shopify’s instructions in this guide: Add a favicon to your Shopify store.
Once added, Subi will apply the favicon to your Hosted Portal.
Customizing and translating the Hosted Portal
You can fully customize and translate Subi's Hosted Portal through your Subi Admin panel > Customer Portal > Portal Customization.
With these controls, you can:
Display your store’s branding on the hosted portal
Adjust customer-facing text for clarity and tone
Translate the portal content into different languages
📖 See our full setup guide here: Subi Customer Portal Customization and Translation Features
Managing customer permissions in the Hosted Portal
You can set specific permissions for the Subi Hosted Portal directly from your Subi’s panel > Customer Portal > Customer Portal Permissions. This ensures customers only see the options you want them to have.
Some permissions you can enable or disable include:
Rescheduling or skipping an order
Changing product quantities or intervals
Canceling their subscription
📖 Learn more in our full guide: Manage Customer Permissions
How do Smart Cancel Flows work in the Hosted Portal?
The Subi Hosted Portal supports Smart Cancel Flows, allowing you to control and customize how customers experience cancelation even outside your storefront.
With Smart Cancel Flows, you can:
Customize the cancelation flow with a survey or message
Offer options like pause instead of cancel
Add personalized incentives, such as a discount, to reduce churn
📖 See setup instructions here: Canceling Management Tools (Smart Cancel Flows)
Next Steps
Enable the Hosted Portal in your Subi Admin → Customer Portal
Customize and translate the portal using Subi Customer Portal Customization and Translation Features
Manage Customer Permissions to define subscriber access levels
Add Smart Cancel Flows to guide customers through retention-friendly cancelation steps
Reach out to support through the app chat if you’d like help editing the “Manage Subscriptions” link