Customer Portal & Experience
Improve the customer journey by optimizing the way your subscribers interact with your products and services.
13 articles
How to add campaign banners to your subscriber portal
How do I swap a product in my Build a Box subscription?Use this feature to replace a product in a customer’s Build a Box subscription with another eligible item.
How can subscribers manage their subscriptions?Learn how your subscribers can manage, update, or cancel their subscriptions using Subi's customer portals.
Limit how many times a customer can skip an orderCap customer-initiated skips per month, per year, or per contract lifetime.
What is the Customer Account Extension (Embedded Portal)?Subi's embedded portal is a fully branded subscription portal inside Shopify's customer account area.
What is the Subi Hosted Portal and how does it work?Learn how the Subi Hosted Portal lets your customers manage their subscriptions without theme code changes.
How can I customize and translate the Subi Customer Portals?Learn how to customize branding, permissions, translations, Smart Cancel Flows, and styling for both Subi portals.
Manage Customer Portal Permissions in SubiHow to limit subscribers to pause, skip, or cancel their subscription from the customer portal
Customer Portal Passwordless LoginHow you customer can login to their customer portal to manage their subscriptions?
Add Manage Subscriptions Block to Thank You PageAdd Subi’s Manage subscriptions block to your Shopify Thank You page so customers can instantly manage their subscriptions.
What is your subscriber's experience?Step-by-step walkthrough of how customers purchase, receive, and manage subscription products on your Shopify store.
Cancellation Flow & Management Tools – Subi Help CenterSet up cancellation reasons and custom messages to reduce churn when subscribers attempt to cancel.
Managing Checkout Experience for SubscriptionsConfigure subscription checkout settings including delivery frequency, shipping methods, and cancellation policies for customers.