The Ask Subi button at the top of every Subi page, with a sparkle beside the words, opens the Subio panel from wherever you are in Subi. This article explains where to find the button, what happens the first time you open it, and which pages use their own ask bar instead.

On every Subi page that has a page header — for example Plans, Subscriptions, Growth, Retention, Storefront and the Settings sub-pages such as API keys, Webhooks, Export data and Migration — the Subio button sits in the top-right action group, to the right of the page's main button. It reads Ask Subi, with a sparkle in front of the words. On the Plans page it sits immediately to the right of Create plan. On a page that has no other buttons it sits in that same spot on its own.

Clicking the button opens the Subio panel beside the page you were on, so you do not lose your place. The top of the panel shows the name of the conversation you are in; a new, empty conversation reads Untitled conversation. The first time you open it, the panel shows a card headed Subio answers from your store's data. It explains that Subio reads the data your question needs, sends your question and that data to our AI provider, and that every change waits for your approval. Click Accept and continue to start using it; until you do, nothing is sent anywhere. If you asked a question before accepting, from the home page ask bar or from a link that opens Subio with a question, the card shows it under Your question and the button reads Accept and ask: one click accepts the terms and sends that question.

After that, type your question in the message box at the bottom of the panel (it reads "Ask about subscriptions, rules, or insights…") and click Send. The panel's welcome message and suggested prompts show the kinds of questions you can ask. To put the panel away, press Esc or click the close button, labelled Close Subio, and you are back on the page exactly where you were.

On a wide screen the panel opens as a column along the right edge of Subi and the page makes room for it, so you can read the page and the answer side by side. To give a long answer more room, click the expand button at the top of the panel, the two outward arrows between New conversation and the close button (screen readers announce it as Expand Subio): the conversation fills the Subi page, while Shopify's own menu and top bar stay where they are. Click the same button again, now two inward arrows announced as Collapse Subio, to go back to the column with the same conversation. On a narrower screen or browser window the panel fills the Subi page instead, and there is no expand button because it already has all the room there is.

Yes. Opening Subio from a page header picks up your last conversation where you left it, under a line that tells you when it last ran — for example Continuing your conversation from earlier today. That also survives a page refresh, so you can leave Subio, go and change something in Subi, come back, and carry on the same thread.

When you want a clean start instead, use the New conversation button in the panel header, or ask something from the home page ask bar — both begin a fresh conversation. Your earlier conversations are still there: see the next question.

Click the conversation's name at the top of the panel. Subio names each new conversation for you: after its first answer it gives the conversation a short name, in the language you asked in, based on your first question. Until that name arrives, the top of the panel shows your first question instead, and a name you give a conversation yourself is always kept. Clicking the name opens a list of your conversations under it, with a Search conversations box, a New conversation row, and your conversations grouped under Today and Earlier, most recent first. Type part of a conversation's name to narrow the list, then click one to open it. To rename or delete a conversation, click the ··· button beside it and choose Rename or Delete; deleting asks you to confirm first and cannot be undone. Click anywhere outside the list, or press Esc, to close it.

The search looks through your 50 most recent conversations, so a very old conversation may not appear in it.

When you ask how something in Subi works, Subio looks it up in these help center articles and shows you which article it used, as a link under its answer. If no article covers your question, it says so and offers to open a support conversation rather than guessing.

When what you asked for could mean more than one of your records — for example "pause my subscription" when the customer has three — Subio no longer guesses. It shows a short list of the records it found, at most five, with one line under each saying what picking it would do. One of them is marked Recommended, which is Subio telling you which it would choose; nothing is selected for you, and Confirm selected option stays greyed out until you pick. If none of them is what you meant, the last option lets you answer in your own words. Your pick goes back into the conversation as your next message, so you can carry on from there.

Every change Subio prepares is approved by you on a card in the panel. Once you approve it, the card used to say only "Done." It now names the record the change landed on — for example "Done. Applied to subscription #1234 for John Doe." — with a link under it, Open this subscription or Open this plan, that opens that record inside Subi. Some changes have no page of their own to open, such as a change to a customer or a plan that was just deleted; there the card says there is no page to open, so you are never left guessing whether a link is missing. When the card is already on the page the change landed on, it names the record without a link back to where you are.

Links in Subio's own text are clickable only when they point somewhere that belongs to you or to us: a page inside Subi, our help center, or your own Shopify admin. An address anywhere else is shown as plain text you can read but not click. This is deliberate, so an answer can never send you to a site outside Subi. A Subi page opens inside Subi rather than in a new tab, and an email address still works as one.

The Subi home page does not show the header button. Instead it has its own ask bar at the top of the page — "Ask about your subscribers, revenue, or strategy…" — and sending a question from there opens the same Subio panel. The very first time you chat with Subio from the home page, the conversation opens full page, filling the Subi page; after that, questions from the home page open the panel as a column. Use the collapse button at the top of the panel to go back to the column at any time. Two Settings pages, Notifications and Language, do not show the button yet either; open any other Settings page, such as API keys, to use Subio from Settings.

It is the same assistant, in a conversation of its own. When you first install Subi, the Pick a subscription model step of the setup wizard has its own Subio conversation, which recommends a subscription model for your store and answers questions about the models before you build your first plan — see Setup your first subscription plan in Subi. That conversation belongs to the setup step and does not carry over; the button described here is for everything after setup.

The button appears once Subi has finished loading your store's settings, so give the page a moment or refresh it. If it is still not there on a page like Plans, message our support team from inside Subi and we will check your store.