Retain
Cancellation flows
8 articles
Offer Frequency Change to Reduce Subscription CancellationsAdd the Change frequency treatment to your cancellation flow so eligible customers can switch delivery frequency instead of cancelling.
How to Reduce Cancellations with a Cancellation FlowSet up cancellation flows with tailored retention offers to prevent subscription cancellations and collect cancellation data.
How do I see why customers cancel with Cancellation Analytics?See why customers cancel and how well your save offers perform — filter by reason, date, customer, and product.
Payment recovery
Recover failed subscription payments with automatic retries, customer dunning emails, and manual order handling.
How can I manage failed subscription payments effectively with Billing Management and other features?
How can I handle failed subscription orders and payments?
How do I recover failed subscription payments with Smart payment recovery?Smart payment recovery auto-retries failed subscription payments and emails customers a one-click way to fix their card.
Auto product swap
Automatically replace products in subscribers’ contracts using no-code rules at checkout and renewal.
How do I set up Auto Product Swap to automatically replace a product in a subscription?Use Auto Product Swap to automatically swap a product in subscribers’ contracts based on order number or product rules.