✨ Only available on Subi Plus plans.
🧪 This feature is currently in beta testing. While we’re excited to offer you early access, it may still have some bugs or issues as we continue to improve it.
Status: (Beta) core functionality available, with more improvements on the way
Upsells let subscribers add additional products to their next order with a single click. Upsell rules control which products are shown, who sees them, and how those products are added to customer orders.
Important: Upsells are currently shown only in billing reminder emails. More upsell locations, such as the customer portal and other pages, will be added in future updates.
How Subi upsells work
Upsells allow customers to add products to upcoming orders without going through checkout.
When a subscriber clicks an upsell:
The product is added automatically to their next orders
No checkout is required
Products already included in the upcoming orders are excluded
Upsell products are randomly selected from eligible products defined by your upsell rules.
Where upsells appear
Currently, upsells appear in:
Billing reminder emails
Planned future locations include:
Customer portal
Additional customer-facing pages
How upsell products are added to orders
Right now, all upsell products are added as subscriptions only.
The product is added to all upcoming subscription orders
One-time upsells are not supported yet
Coming soon: Subi will introduce the ability to add upsell products as a one-time item for the next order only, instead of a recurring subscription.
What are upsell rules
Upsell rules determine:
Which subscribers see upsells
Which products are eligible to appear
How many products are shown at a time
You can create multiple upsell rules and control their priority.
Set up upsells
Go to Subi dashboard > Upsells
Click Set up on the upsell card
Click Create rule
Choose your audience targeting:
All subscribers
Customers with specific products
Subscribers created within N days
Customers with Shopify tags
Configure the promotion group type
Choose the number of products to show
Click Save
Promotion group type
Promotion groups define which products are eligible to appear as upsells. A promotion group is a collection of products promoted in the upsell carousel.
When creating a rule, choose one of the following promotion group types:
Selected product(s)
Manually choose specific products to promote.
Search or browse products to add them
Only selected products are eligible
Products already in the upcoming order are excluded automatically
Products with tag(s)
Automatically include products based on Shopify product tags.
Enter one or more product tags
Any product with those tags becomes eligible
Useful for managing upsells at scale
Best selling products
Automatically promote your best selling products.
If this option is unavailable, a yellow banner will prompt you to update app permissions
Merchants must update permissions to enable this option
Without updated permissions, best selling products cannot be used in upsell rules
Customer permissions required
Upsells require customer product permissions to be enabled.
Go to Subi dashboard > Settings > Customer permissions > Products
Enable Customers can add products
If this setting is disabled:
Upsells will not work
A warning banner will appear in the upsell setup
Optional:
Enable Customers can remove products to allow customers to remove upsell items from upcoming orders.
How products are selected
Products are randomly selected from eligible products in each rule
Products already in the next order are excluded
Upsells are always added as subscription items
Managing upsell rules
You can create and manage multiple upsell rules.
Upsell rule management includes:
Drag-and-drop rule ordering
Priority-based matching from top to bottom
Beta limitations
Upsells are currently limited to billing reminder emails
Upsell products can only be added as subscriptions
Analytics and reporting are limited
Audience targeting is basic but improving
FAQs
Are upsells added as one-time products?
No. At the moment, upsells are added only as subscriptions. Support for one-time upsells for the next order only is coming soon.
Will upsells show products the customer already has?
No. Products already in the upcoming order are automatically excluded.
Can customers remove an upsell after adding it?
Yes. If Customers can remove products is enabled under Subi dashboard > Settings > Customer permissions > Products, customers can manage and remove items from upcoming orders.
Need Help
Feel free to contact our support team. We're here for you anytime:
Live Chat: Message us from within the Subi app or your Shopify Admin.