Overview
When a customer’s payment fails and later succeeds during your dunning sequence, Subi automatically creates the related order.
Recovered billing orders let you control how that order appears to your fulfillment team, while keeping a predictable subscription schedule.
This feature ensures you maintain delivery consistency without disrupting the subscription schedule.
Please check your plan details for feature availability.
Why recovered billing orders matter
For anchored (fixed-day) subscriptions—like “bill on the 20th each month”—even a short retry delay can disrupt delivery.
With recovery controls, you can ship what the customer expects now without permanently shifting their cadence.
Without recovery controls:
A retry success on 22 January could push the next order to 20 February, leaving the customer without their January delivery.
Choosing the right fulfillment behavior ensures customers still receive their order while the subscription cadence remains aligned.
How Subi handles recovered orders
Setting | Fulfillment status | When the order ships | Contract’s next billing date |
Reschedule to next billing day | Scheduled | Ships on the upcoming fixed day. Example: payment succeeds 22 Jan → order scheduled 20 Feb. | Stays on the next fixed day (e.g., 20 Feb) |
Send now (don’t reschedule) | Unfulfilled | Ships as soon as you fulfill it. | Still uses the next fixed day (20 Feb) |
Both options prevent double charges while giving you fulfillment flexibility.
How to choose your preferred behavior
In your Subi admin, go to Settings › Billing & Inventory.
Under Recovered billing orders, choose one of the following options:
Reschedule to next billing day – creates a scheduled order.
Send now (don’t reschedule) – creates an unfulfilled order.
Click Save to confirm.
Tip: Your selection applies instantly to all future successful payment retries.
Stores that installed Subi from 22 September 2026 start on Send now (don’t reschedule); stores that installed earlier keep the option they had, Reschedule to next billing day unless they changed it. If the first charge for a billing day went out late, or the customer paid by replacing a declined card, the recovered order is marked Unfulfilled with either option.
Example flow
Contract anchor: 20th of each month
Regular charge fails on 20 Jan → dunning starts
Retry succeeds on 22 Jan
Depending on your setting:
Scheduled: order dated 20 Feb (scheduled). Next charge: 20 Feb
Unfulfilled: order created 22 Jan (unfulfilled). Next charge: 20 Feb
FAQ
Question | Answer |
Does this affect non-anchored (flexible-day) subscriptions? | No. Flexible subscriptions create unfulfilled orders immediately. |
Will my customer be double-charged? | No. The retry charges the missed cycle once, and the next charge stays on the next fixed day (e.g., 20 Feb) with either option. |
What if I change the setting later? | Only orders created after the change follow the new behavior. |
Next steps
To explore related settings, see:
If you need additional help managing billing automation, contact our team through Subi Support.