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Loyalty Program - Customer Account

How customers view points, redeem rewards, earn social media bonuses, and set birthdays in their account loyalty widget.

Once your loyalty program is active and the Customer Loyalty extension is enabled, your customers will see a loyalty widget on their account page. Here's what they can do. To see this view yourself, with your own earn methods and rewards and a sample balance, click Preview customer view at the top of the Loyalty Program page in Subi.

Points Balance

Customers can see their current points balance and any pending points at a glance. Pending points are awarded after an order is fulfilled.

Follow Us — Social Media Points

If you've configured social media platforms in the Social Follow section, customers will see a Follow Us card listing each platform with the points they can earn.

Customer loyalty widget showing Follow Us card with social media platforms

How it works for customers

  1. The customer sees the list of your social media accounts with the points available

  2. They click Follow on a platform — this opens your social profile in a new tab

  3. The points are added to their balance right away, and a banner such as 50 points added to your balance. confirms it

After claiming — success banner, and the Instagram row in its Points added state

  1. The row now shows Points added instead of the point value, with a Visit link that still opens your profile

The card is honest about how this works. Its text reads Earn points for following us. Points are added when you open a profile, so please follow us while you're there. Subi has no way to verify a follow on any platform, so the points reward opening your profile and the follow itself is on trust.

Note: Each platform can only be claimed once per customer. A second attempt shows You've already earned points for this platform. and awards nothing.

Rewards & Coupons

Customers can browse available rewards and redeem their points for discounts. Redeemed coupons appear in the My Coupons section and are automatically applied at checkout.

Birthday Bonus

If you've enabled the birthday bonus earning method, customers can set their birthday to receive bonus points each year on their special day.

Troubleshooting

The loyalty widget doesn't appear on the customer account page

  • Make sure the Customer Loyalty Portal Extension is enabled in your Shopify admin under Settings > Customer accounts > Extensions

  • Ensure your Subi plan includes the Customer Account Extension feature

Social Follow card is not showing

  • Verify you have at least one active social follow platform configured in Retention > Loyalty Program > Social Follow

  • The card only appears when there are active platforms to display

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