To understand why subscription payments fail and what to do about them, please read this article:
In This Article:
How does Billing Management benefit me?
Things may go wrong in automated payments and lead to payment failure; customer's credit card expired, no funds issue, etc. When a payment fails, the subscription will still remain active and retry payment on the next billing date. You can use Billing management to eliminate the probability of these payment failures. We don't want any potential sales to slip away because of an expired credit card!
By activating Billing management and failed payment notifications, both you and the customer get notified when a payment fails, and then you have time to resolve the failure cause. Subify will then retry charging the customer based on the retrial time you've set on the Billing management setting.
Where can I enable Subify Billing Management?
Go to your Subify app panel > Setting > Billing management.
If Billing management is enabled, the system will automatically retry a failed payment based on the number of attempts and the delay you set.
If a retrial is successful, Subify will create an order for that payment and won't retry any further.
If all retries fail, the subscription will still remain active and retry the payment on the next billing date, and show you the errors per each billing trial:
