If you remove a product from a Build-a-Box's subscription selling plan directly in Shopify, Subi keeps the product in your box's product list but hides it from the box on your storefront until you attach it again in Shopify. This article explains what happens, how long it takes, and how to bring the product back.

Your Build-a-Box's products are tied to a selling plan group in Shopify. When a product is removed from that selling plan group directly in Shopify — in your Shopify admin, through the Shopify API or by another app — Subi detects the change.

Subi does not delete the product from your box's product list, and it never attaches the product to the selling plan again on its own. Instead, your storefront box stops offering that product, so customers no longer see it. If boxes containing that product could not be added to the cart before, they work again once the product is hidden.

This happens automatically, usually within a few minutes of the change in Shopify. Subi also checks every box against Shopify once a day, so in some cases the storefront box can take up to a day to update. If the box has not updated yet, give it some time before taking any further action.

To show the product in your storefront box again, attach it to the box's subscription selling plan group again in your Shopify admin. Subi detects this and the storefront box offers the product again, with nothing to change in Subi.

This works the same way for boxes built from a hand-picked product list, from a collection or from all products. If you need help, contact our support team.