In Subi, you can set different shipping rates for subscribers compared to one-time product buyers. This guide shows you how to set up subscription shipping in Subi: free shipping for the plans you choose, or your own custom rates, so you can encourage customers to subscribe with tailored shipping options.

One-time purchases are processed through your Shopify checkout and use Shopify's shipping settings. Subscription orders can use their own rates instead: on Subi's Subscription shipping page you give the plans you choose free shipping, or create a custom shipping profile that only applies to subscriptions. A custom profile can use any rate Shopify offers:

To find your subscription shipping settings, open your Subi panel, go to Settings and click Shipping. The page is called Subscription shipping and has two cards: Free shipping and Custom shipping rates.

Every row on the page tells you its status with a badge, so you can see at a glance which shipping is active at checkout:

To give subscription orders free shipping, choose the plans that should ship free in the Free shipping card. Orders from the plans you choose ship free to every country.

The row's badge then reads On and the row lists the plans you chose. To stop free shipping for a plan, open the same row, uncheck the plan and click Save.

If your store has no subscription plans yet, the card shows Create a subscription plan first instead. Clicking it takes you to your plan list, where you can create your first plan.

You can also turn on free shipping for a single plan from the Plans tab of your Subi panel. This works for Subscribe & Save, Mystery Box and Fixed Bundle plans:

If the checkbox is greyed out, your current Subi plan doesn't include free shipping, or Subi hasn't been given access to your shipping settings yet. In that case the window shows an upgrade option, or a banner with an Update now button to grant access.

To charge your own shipping rates on subscriptions, like a flat fee or a rate per country, use the Custom shipping rates card. Setting up a custom profile takes three steps: create the profile in Subi, add its rates in Shopify, then choose its plans in Subi.

The new profile appears in the card with a Not in use badge and the line "Finish setup: add its rates in Shopify, then choose its plans."

You can add as many zones and shipping rates as you want:

The profile's badge changes to In use and the row lists its plans. From now on, new subscriptions to those plans get this profile's rates at checkout.

Each subscription plan uses one shipping profile at a time. When you choose plans for a profile, the window shows every plan with its type, such as Subscribe & save or Build a box. A plan that already uses another profile shows "Now in" followed by that profile's name; choosing it moves it to the profile you are editing.

If you have more than 10 plans, a search field at the top helps you find a plan by name.

Changing a profile's plans affects new subscriptions only. Current subscribers keep their shipping price. To change it for them, use the change it in bulk on Contracts link in the same window (see the section on existing subscriptions below).

You can only change a custom profile's rates in Shopify while no subscription plan uses it. An In use profile shows "To change its rates in Shopify, remove its plans first." To change its rates:

Customers will see separate shipping sections for one-time purchases and subscriptions on your Shopify checkout page. Separate shipping rates will apply to both checkout and recurring orders.

You can offer local delivery or pickup at checkout by enabling Delivery Methods in Shopify. Once this feature is activated, eligible checkout orders will have the option for local delivery or pickup, and the same method will be applied to recurring orders as well.

Learn more about configuring local delivery methods here in the Shopify Help Center.

Currently, free shipping applies to all payments once enabled. The app doesn’t support automatic configuration for subsequent orders.

Workaround:

To indicate that subscription products qualify for free shipping, you can add a "Free Shipping" label to subscription options. This customization can be implemented using code and will typically appear on all subscription widgets once configured.

If the app embed is active, developers or the support team can securely make these updates using CSS.

Changes on the Subscription shipping page apply to new subscriptions only, because current subscribers keep the shipping price they got at checkout. To change shipping for existing subscriptions, you can update many contracts at once:

To change a single subscription instead, open the contract, click Edit and update the shipping price under the Subscription Details section.

If you see the banner "Give Subi access to your shipping settings", Subi doesn't have Shopify's shipping access yet. Subi needs this access to create shipping profiles and apply free shipping in Shopify. Click Give access and approve the request in Shopify. Until then, Create shipping profile stays disabled.

Free shipping and custom shipping rates are each included in specific Subi plans. If your plan doesn't include one of them, its card shows a lock badge next to the title and its rows can't be changed. Click the lock badge to see the plans that include the feature. A profile that is Not in use still keeps its Set rates in Shopify button.

If a profile name is already used, the Profile name field shows "A shipping profile with this name already exists. Please choose a different name." Enter a different name and click Create. If you see "We couldn't create this profile. Please try again.", your name is kept in the window, so click Create again. If it keeps failing, contact our support team.

Feel free to contact our support team. We're here for you anytime: