You can limit your customers so that they can't cancel or pause their subscriptions before a defined number of successful payments. 🚫
In This Article:
What is the common application?
Having this option on your subscription plan would be beneficial to your business by increasing subscriber retention. It guarantees your recurring revenue for a minimum number of orders for every subscription on your store.💸
How can I set a cancellation policy for my selling plans?
You can access this option from the Subscription plans > Selling plan > Cancellation Policy.
Follow these steps:
1- Go to the Subscription Plans tab.
2- Create a new Subscription plan.
3- Click on the Add/edit Selling plan.
4- Set the frequencies that you want.
5- Enable Cancellation Policy.
6- Set the <Customers are allowed to cancel only> option to your preferred number.
For example, if you set the <Customers are allowed to cancel only> option to <After 3 successful payments>, Subify won't let your customer cancel or pause this subscription before 3 successful payments. If one of these three payments is skipped or failed, it does not count as a successful payment.
How is the Cancellation limit applied?
If your customer clicks on the pause or cancel buttons of a subscription contract from the customer portal, this warning will pop up and inform you about the limitation:
Let your customers know about it, too
Let your customers know about your subscription cancelation policy. You can inform them on your store: explain it in the product description, subscription FAQ, or anywhere on the product page. If you have a subscription landing page, it would be good to put it there, too.