Managing shipping settings for subscription products can be tricky, as small changes in your shipping settings can cause unknown errors during checkout. Below, we outline common scenarios where shipping may not be available and how to resolve them.
Shipping Not Available When Subi Free Shipping or Custom Shipping Profile is Selected
Steps to Check:
Disconnect the Plan from the Shipping Profile:
In order to check Subi's shipping profile, you first need to disconnect your subscription plans from the shipping profile.
Go to your Subi Panel > Settings > Shipping
Disconnect your subscription plans from the shipping profiles (Free Shipping or Custom Shipping Profiles).
Then, from your Shopify Admin Panel, navigate to Settings > Shipping and Delivery > App Shipping Profiles > Subi.
From here, you can now view the details of your shipping profiles created by Subi.
Possible Issues and Fixes:
Ensure No Products are Added Directly to the Profile:
If a product is directly assigned to the shipping profile, it will override Subi's settings.
Products should not be directly assigned to Subi's shipping profiles. Once a subscription plan is added to a shipping profile in Subi, all the products included in that subscription plan will automatically use the selected shipping profile.
Check the Shipping Rates in the Profile:
If offering free shipping, ensure there is a Free Rate defined.
Navigate to Free shipping for Subi subscriptions profile and check if the rate is set up correctly.
Verify the Product's Fulfillment Location:
Check the Fulfillment locations in your shipping profile.
Ensure that your subscription product’s fulfillment location has shipping rates assigned within the shipping profile.
You can access product locations from the Inventory section of your products.
If any of these are missing or incorrect, updating them should resolve the issue.
Shipping Not Available When Subi Subscription Shipping Profile is Not Enabled
If you are using Shopify's general or custom shipping profiles instead of Subi’s subscription shipping settings, follow these steps:
Possible Issues and Fixes:
Check for Gaps in Shipping Rates:
If you are using price-based or weight-based shipping rates, make sure there are no gaps where certain orders do not fall into any defined rate category.
Update the shipping rates to cover all possible orders.
Review Third-Party Apps That Might Interfere:
Some shipping and delivery apps can override Shopify's default settings.
Temporarily disable any shipping-related apps and test if the issue persists.
Verify If a Specific Product is Causing the Issue:
If shipping fails for specific products, check if their assigned location has rates defined.
Check the Fulfillment Locations in your shipping profile.
Ensure that your subscription product’s fulfillment location has shipping rates assigned within the shipping profile.
Contact Shopify Support for Further Investigation:
If none of the above steps resolve the issue, contact Shopify Support to diagnose potential platform-related problems.